Privacy Policy

Smart Meter Program

General information

Welcome to our Privacy Policy page! When you use our web site services, you entrust your information to be secure. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. This is important; we hope you will take time to read it carefully. Remember, you can find controls to manage your information and protect your privacy and security with your Smart Meter Program API. We’ve tried to keep it as simple as possible.

Right to access, correct and delete data and to object to data processing

Our customers have the right to access, correct and delete personal data related with them, by addressing a written request to, at any time. GAAO makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, GAAO does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As GAAO cannot control these web sites and external sources, GAAO cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content.

Management of Smart Meter data

You can view or edit your Smart Meter Program API online for many of our services. You can also make choices about our regulatory use of your data. How you can access or control your Smart Meter Program API will depend on which services you use. You can choose whether you wish to receive regulatory communications from our web site by email, SMS, mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by visiting and signing into the Smart Meter Program API, which allows you to update contact information, manage contact preferences, opt out of email subscriptions, and choose whether to share your contact information with our partners.

Information we collect

The Smart Meter Program collects utility data to operate effectively and provide you with the best experience with our rates and regulatory services. You provide some of this data directly, such as when you activate a Smart Meter Program API account. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also obtain data from third parties (including utility companies). For example, we validate the data collected by the Smart Meter Program API with billing account data from utility companies. We also use services from utility companies to help us determine your smart meter IP address in order to customize certain smart meter program rates to your location. The data we collect depends on the services and features you use.

How we use your information

Our web site uses the smart meter data we collect for three basic purposes: to operate our intellectual property and provision (including improving and personalizing) the Smart Meter Program API we offer, to send communications, including promotional communications, and to display bill information. In carrying out these purposes, we combine data we collect through the various web site services you use to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built-in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.